Help and support

Write to suporte@piickit.com from the e-mail address linked to your account, so we can find it quickly. We reply within 2 working days (Monday to Friday, Portuguese public holidays excluded).

To help us, tell us the device and browser or app version you use, what you expected and what happened instead. A screenshot helps a lot. Never send us your password.

I cannot sign in

Use “Forgot password?” on the sign-in page to get a reset link by e-mail. Check your spam folder. If you signed up with Google, use “Continue with Google”.

I did not get the confirmation e-mail

Wait a few minutes and check your spam folder. You can ask for a new e-mail from the sign-in page.

Change my name or picture

Open Profile. Your name and picture are what the people in your groups see.

Change the language

Use the language switch at the top of the page or in Profile. The app remembers your choice.

Changes appear for everyone in the group in real time. When you are offline, the mobile app keeps your changes and sends them when you are back online.

• If something does not update, check your connection and reload the page or reopen the app.
• Make sure everyone is looking at the same group: each group has its own lists.
• If two people change the same item at the same time, the last change wins.

Each group has an invite code (like PICK-A3K9) and an invite link. Anyone with the code or link can join, so share it only with people you trust.

• To join, open the invite link or enter the code in the app.
• To leave a group, open its menu and choose Leave. What you added and paid stays for the other members.
• The group owner can remove members and delete the group. Deleting a group deletes its lists, items and expenses for everyone.

Log who paid for each shop and PIICK IT! shows the balance between group members. It is a calculator: we never take payments or move money between people.

Amounts are in euros. If a balance looks wrong, check who is set as the payer and who the expense is split between.

PIICK IT! is free. Every account gets AI dinner ideas from your list, within a limit that refills over time. PIICK IT! Pro is optional and paid, and adds AI price comparison and more dinner ideas, plus expense history, export and more card colours.

The AI features send the minimum needed (for example item names) to Google Gemini, and only after you agree to it the first time. You can say no and keep using everything else.

Plans, prices and the free trial are on the Pro page. You can cancel any time in Profile, under Manage billing. Payments are handled by Stripe.

In the app

Open Profile, then Delete account, and confirm.

On the web

Sign in at www.piickit.com, open Profile and use Delete account at the bottom of the page. You confirm in two steps.

If you cannot sign in

Write to suporte@piickit.com from the e-mail address of the account and we delete it within 30 days.

What is deleted: your account, profile, picture, notification settings and your private Personal group. Groups you share with others stay with them: ownership passes to the longest-standing member, and what you added is no longer linked to your name. Groups with no other members are deleted.

An active Pro subscription is cancelled immediately. Invoices stay with our payment provider (Stripe) because tax law requires us to keep them.

The full details are in the Privacy Policy.

If something in a shared list breaks our rules (spam, offensive or illegal content), open the menu of that item or note and choose Report. Pick a reason and, if you like, add a few words.

Reports go to our team, not to the other members. We review them and may remove content or close accounts that break the Terms of Service. For anything urgent, also write to suporte@piickit.com.

You can always leave a group you no longer want to be in.

• Privacy Policy: what we collect, why, and your rights.
• Terms of Service: the rules for using PIICK IT!.
• Cookie Policy: what we store in your browser.